Error Numbers
This page describes the action to take when receiving an error number from the Reemo WebClient
560 Failed to fetch Desktop Info
Contact our support by sending an email to support@reemo.io
402 Your team is marked as inactive
Contact your Organization manager
561 Invalid authorization
Contact our support by sending an email to support@reemo.io
562 Another user is already connected
Wait for the other user to disconnect, or if this was your previous session, wait for the computer to go back to an ONLINE state. If the issue persists, please contact us by sending us an email to support@reemo.io
570 Signal server is at maximum capacity
Contact our support by sending an email to support@reemo.io
571 Signal server responded: Unknown Desktop
The computer is not connected to the signal server anymore, refresh your page and try again
572 Signal server responded: Duplicate
Contact our support by sending an email to support@reemo.io
573 Desktop responded: Invalid WebRTC description
Your browser delivered an invalid WebRTC description. Contact our support to help you find out why by sending us an email to support@reemo.io
574 Desktop responded: Invalid WebRTC candidate
Your browser delivered an invalid WebRTC candidate. Contact our support to help you find out why by sending us an email to support@reemo.io
578 WebRTC connection aborted, please check your connectivity
The connection was aborted due to a lot of network errors, your connection or the remote computer connection might be on an unstable network or the selected bandwidth is too high. Try again with a lower bandwidth setting.
579 Desktop is offline
The computer you tried to connect is OFFLINE. Ensure that the remote computer is turned on and the Reemo Service is running
578 WebRTC connection aborted, please check your connectivity
The connection was aborted due to a lot of network errors, your connection or the remote computer connection might be on an unstable network or the selected bandwidth is too high. Try again with a lower bandwidth setting.
578 WebRTC connection aborted, please check your connectivity
The connection was aborted due to a lot of network errors, your connection or the remote computer connection might be on an unstable network or the selected bandwidth is too high. Try again with a lower bandwidth setting.
581 Failed to establish a connection with the signal server
Check the following link to ensure that your network configuration is correct: https://reemo.io/test Alternatively check that you can contact the signal server by going to this link: https://signal.reemo.io
582 Failed to establish a WebRTC connection
Your browser failed to establish a WebRTC connection. Contact our support to help you find out why by sending us an email to support@reemo.io
583 Failed to create WebRTC local description
Your browser failed to create a WebRTC description. Contact our support to help you find out why by sending us an email to support@reemo.io
584 Failed to set WebRTC remote description
Your browser rejected the remote description. Contact our support to help you find out why by sending us an email to support@reemo.io
600 Connection to signal server lost
You were disconnected from the signal server before. This might be due to a network error, refresh your page and try again
1000 Monitor Detection Failed
The remote computer does not have a connected monitor, ensure that the monitor is also turned on
2000 Desktop Duplication Initialization Failed
Reemo failed to capture the remote screen, ensure that the monitor is turned on
Note
If your computer runs under a Microsoft Hybrid System (Dual GPU), please read our guide: HOWTO: Configure Reemo on a Microsoft Hybrid (Dual-GPU) System
-1 unknown error
Contact our support by sending an email to support@reemo.io