Troubleshooting Virtual Displays

This page covers common issues with virtual displays. If you encounter a problem not listed here, please check the general troubleshooting section or contact support.

Extended Windows Not Appearing in Chrome (macOS)

Symptom: When using virtual displays on macOS with Chrome, extended windows or additional monitors don’t appear, or they open and immediately close.

Root Cause: Chrome’s pop-up blocking feature may be preventing extended windows from opening.

Solution:

  1. Disable pop-up blocking in Chrome:

    • Open Chrome and click the Menu (three dots) in the top-right corner

    • Select Settings > Privacy and security > Site settings

    • Scroll down and click Pop-ups and redirects

    • Find your Reemo portal URL and set it to Allow

  2. Alternatively, use a different browser:

    • Try using Safari, Firefox, or another browser where you don’t encounter this issue

Once you’ve made these changes, restart your Reemo session and try opening extended displays again.